Tyler, TX
Home MenuWater Service Agreement
This agreement is entered into by and between the customer identified herein and Tyler
Water Utilities, (herein referred to as “Water Service”).
I. PURPOSE
The City of Tyler Water Utilities is responsible for protecting the drinking water supply from
contamination or pollution which could result from improper system construction or
configuration on the retail connection owner’s side of the meter. The purpose of this
service agreement is to notify each water customer of the restrictions which are in place to
provide protection, and to notify the customers of the terms and conditions that must be
met to establish and maintain an account with Tyler Water Utilities.
II. RESTRICTIONS
The following unacceptable practices are prohibited by State regulations:
(a) There shall be no direct connection between the public drinking water supply and a
potential source of contamination. Potential sources of contamination shall be isolated
from the public water system by an air-gap or an appropriate backflow prevention device.
(b) No cross-connection between the public drinking water supply and a private water
system is permitted. These potential threats to the public drinking water supply shall be
eliminated at the service connection by the installation of an air-gap or a reduced pressurezone backflow prevention device.
(c) No connection which allows water to be returned to the public drinking water supply is
permitted.
(d) No pipe or pipe fitting which contains more than 0.25% lead can be used for the
installation or repair of plumbing at any connection which provides water for human use.
(e) No solder or flux which contains more than 0.2% lead can be used for the installation or
repair of plumbing at any connection which provides water for human use.
III. SERVICE AGREEMENT
The following are the terms of service between Tyler Water Utilities and the customer.
(a) The water system will maintain a copy of this agreement either in physical or electronic
form as long as the customer and/or the premises is connected to the Water System. If the
Utility changes terms, which it may do at any time, customer agrees that continued use of
the Water System is acceptance of those changes and is responsible for any charges
incurred after any change of terms.
(b) Customer agrees that the property is subject to inspections for possible cross connection and other contamination hazards at any time. These inspections will be
conducted by the Utility or its designated agent prior to initiating water service; when there
is a reason to believe that cross-connections or other potential contamination hazards
exist; or after any major changes to the private water distribution facilities. The inspections
shall be conducted during the Water System’s normal business hours.
(c) The Water System shall notify the customer in writing of any cross-connections or other
potential contamination hazard which has been identified during the initial inspection or
the periodic inspection. The customer shall immediately remove or adequately isolate any
potential cross-connection or other potential contamination hazards on the premises. The
customer shall, at their expense, properly install, test, and maintain any backflow
prevention device required by the Water System. Copies of all testing and maintenance
records shall be provided to water system.
(d) Customer agrees to pay when due any amounts billed for the consumption of water and
any additional charges posted to their account. This includes but is not limited to base
rates, regulatory fees, franchise fees, solid waste fees, etc. Customer understands that the
Utility has the right to disconnect services, with proper notice, for non-payment of services
and consumption billed.
(e) Customer agrees that they will not tamper with, damage or destroy assets of the Water
Service, including but not limited to meters, connections, valves, curbcocks, etc.
(f) Customer agrees that Utility is not responsible for a bill(s) not being received by the
customer under any circumstances, including mailing delays, or technology issues.
Customers agree that their amount due is still payable, even if they have not received a
physical or electronic bill.
IV. ENFORCEMENT
If a customer fails to comply with the terms of the Service Agreement as it pertains to
sections (a)(b) and (c) above, the Water System shall, at its option, either terminate service,
or properly install, test, and maintain an appropriate backflow prevention device at the
service connection. Any expense associated with the enforcement of this agreement shall
be the responsibility of the customer. If a customer is in violation of the Service Agreement,
as it pertains to section (e) above, customer is subject to additional fees, and/or criminal
prosecution.
Personal Identifying Information for Account Purposes:
New Section 552.1331 of the Public Information Act provides that the personal/service information contained in the City’s water/sewer/solid waste customer accounts are “confidential” and may NOT be disclosed under a PIA request UNLESS the customer has ELECTED to make their information public. Section 182.052 of the Tex. Utilities Code requires that the “utility” (i.e. the City) notify its customers of the right to make their information public, either by including the notice in their bills (with a form) or posting it on the City’s website.