Water Business Office

Effective February 11, 2026, the Utility Service Agreement Terms have been updated. These revisions clarify billing practices, service expectations, and customer responsibilities. Continued use of utility services constitutes acceptance of the updated terms and conditions. View the updated Service Agreement.

If you need service for our next available day, please visit our office at 511 W. Locust St. Our business hours are 8 a.m. to 4 p.m. Monday through Friday.

Applications received Monday through Friday can take up to 7 business days to be processed.

Forms

Request New Water Service - If you have never had service with Tyler Water Utilities or need to transfer service into your name, please fill out this form.
Disconnect Water Service - If you are needing to close an account, please fill out this form.
Reconnect Rental Property - If you are the landlord of the location and have had prior service at the location, please fill out this form, otherwise please fill out the "Request New Water".
Add Additional Service - If you want to add additional service to another location, please fill out this form.
Transfer Water Service - If you want to transfer your current water service to another location, please fill out this form.
Connect Sewer Only Account - If you are needing to connect sewer only account, please fill out this form.
Sign Water Service Agreement - Please complete this form only if instructed by a customer service representative.
Sign Customer Waiver Form - Please complete this form only if instructed by a customer service representative.