• Interim (Income increase/decrease)
• Interim (Change of Household)
• Void Notice to Move
• Notice to Move
• Request to Port form 
• Change of Ownership form
• Appeal form

• Lindale
• Winona
• Tyler
• Flint
• Whitehouse
• Arp
• Bullard
• Troup

• 2026 Family Self-Sufficiency Annual Plan
• 2026 Housing Choice Voucher Administrative Plan
• THA 5 Year Plan
• To know your right as tenant of Texas
• Helpful resources
• Helpful Resources for Seniors
• 2025 Income Limits
• 2026 Utility Allowance Single Family
• 2026 Utility Allowance Multi-Family
• 2026 Fair Market Rent/ Payment Standard
• Assistance Check Information
• Tenant Rent Evictions Section 4024 of Cares Act
• Special Health Resources

If you are attempting to rent your property to a family with a housing choice voucher your property will have to undergo a Tyler Housing Agency (THA) inspection.

These inspections will be conducted by:

• A staff member of the THA
• An outside Inspector the THA has hired

The Tyler Housing Agency will usually conduct housing inspections at the following times:

• Before a family with a housing choice voucher moves into a unit. It is done to make sure that the unit complies with HUD's Housing Quality Standards.
• Biennial Inspection after a family with a housing choice voucher has moved into a unit.
• When a family complains about a health or safety condition at the property.
• When a landlord complains about a health or safety condition at the property.

The THA will usually send you a notice in advance of the inspection, which states the date and time when the inspection will take place.

When conducting the inspection, the inspector will be assessing the unit to determine if it complies with HUD’s Housing Quality Standards. These standards are set forth to make sure the property is safe for the Housing Choice Voucher family.

The Housing Quality Standards include 13 areas that the inspector must examine. These areas are known as performance requirements.

They include:

• Sanitary Facilities
• Food Preparation and Refuse Disposal
• Space and Security
• Thermal Environment
• Illumination and Electricity
• Structure and Materials
• Interior Air Quality
• Water Supply
• Lead-Based Paint
• Access
• Site and Neighborhood
• Sanitary Conditions
• Smoke Detectors

HUD includes criteria for each requirement, but the inspectors must also use their own judgment to determine if the unit complies with all requirements or if there are hazards present.

When determining if an item meets HUD’s health and safety standards, the inspector has three options. He or she can:

• Pass It– No further action needs to be taken on this item.
• Fail It– This item needs to be remedied to comply with HUD’s Housing Quality Standards.
• Mark It as Inconclusive– An inspector can mark an item as inconclusive. It can be done for a couple of reasons, but it means that the inspector needs more information from the property owner. Once this information is given, the inspector will then pass or fail this item.

For example, an inspector could mark the safety of a boiler as inconclusive because he or she could not access the boiler because it was in a locked room. Once the inspector is granted access to this room, he or she can determine if it meets health and safety requirements.

Even if only one item fail on the Housing Choice Voucher inspection checklist, the unit will fail the inspection. After the inspection, you will be given a list of all items that have failed and why. You will be given the opportunity to remedy the violations by a specific date.

Once you have fixed the item or items, you can then contact the inspector, who will come to re-inspect the unit. He or she will determine if you have fixed the item appropriately by passing the unit or will fail the item again or mark it as inconclusive if further action is needed. If you fail to remedy the violations, your housing contract with the PHA will be violated, and the family will be given the opportunity to move.

Visual Assessment Training Course

This course is required for those who will serve as a proxy during Remote Virtual Inspections (RVI) conducted on behalf of a Housing Inspector.

The United States Department of Housing and Urban Development (HUD) requires federally funded tenant-based Section 8 rental assistance and Housing Choice Voucher (HCV) Programs to complete the assessment course prior to the RVI.

The assessment focuses on the health impact of lead which is poisonous and can cause serious damage to nervous systems and internal organs. Proxies/ visual assessors are required to receive and complete training prior to performing visual assessments of a housing unit for deteriorated paint which must identified and stabilized. This will be performed onsite by the proxy with the virtual assistance of the Housing Inspector(s).

 The assessment focuses primarily on specific properties and specific individuals as identified below:

1.       Properties/ Housing constructed or built prior to the year 1978, and

2.       Properties/ Housing units occupied by a child age 6 years (including unborn children during pregnancy terms expected to reside in the home/ unit),

The risk from lead poisoning is greatest in children under the age of six. Young children do not understand the risks of deteriorated lead-based paint. This requires action that must be taken in order to protect and keep them safe.

It is also important to note that anyone can be affected by lead besides young children. Pregnant women are also high risk as women can pass lead on to their babies during pregnancy.

According to lead poisoning statistics in America:

• Deteriorated paint allows lead to be accessible to children
• Children living in older housing units are poisoned more frequently
• Over 800,000 young children have lead poisoning.

Please open HUD Visual Assessment (RVI) to begin the training. After completion, please contact your Housing Inspector to receive proof/ certificate of completion. 

• Notify your current PHA that you wish to exercise portability and transfer your Voucher to the NBS.
• Once your request to move is approved, your coordinator will send a copy of your information to:

Neighborhood Services

900 W. Gentry Parkway Tyler, TX 75702

Office: 903-531-1303 | Fax: 903-531 1333

• You will receive an invitation to a required orientation meeting that will explain NBS policies and procedures. During the orientation meeting you will receive a Request for Tenancy Approval (RFTA) packet.
• Once you find a unit that you are qualified for, NBS will determine whether the unit is eligible according to HUD “rent reasonableness” and percent-of-income requirements. Then NBS will conduct a Housing Quality Standard Inspection (HQS).
• The rental subsidy begins on the date the unit passes the Housing Quality Standard inspection, if the family moves into the unit before it passes the inspection, the family is responsible for all the rent until the date the unit passes inspection.
• The City of Tyler Neighborhood Services required that you must live in our jurisdiction for one year once receiving your voucher before portability is allowed.

• Fill out the following forms and return it to your coordinator:
  • Notice to Move form ( Make sure that you have given the landlord your Notice of Intent to Vacate at least 60 days in advance, you have paid all the rent you owe, there are no damages to your unit)
  • Portability Request form
• Your coordinator will email needed documents to the new PHA and within 48 hours you can contact the new PHA to confirm that they have received and processed your information. Your new PHA will be able to answer any questions you may have about their program at that time.